Shipping & Returns
Shipping Information
Shipping Options
Standard Shipping: 5-7 business days - Free on orders over $50
Expedited Shipping: 2-3 business days - $9.99
Express Shipping: 1-2 business days - $19.99
All orders are processed within 1 business day. You'll receive a tracking number via email once your order ships.
Shipping Locations
We currently ship to addresses within the United States. International shipping coming soon.
Returns & Refunds
30-Day Money-Back Guarantee
If you're not satisfied with your purchase, you can return it within 30 days for a full refund. No questions asked.
How to Return
- Email us at support@pingzero.com with your order number
- We'll send you a prepaid return label
- Ship the item back in its original packaging
- Once we receive it, we'll process your refund within 3-5 business days
Return Requirements
Items must be unused and in original packaging. Damaged or opened items may not be eligible for return unless defective.
Defective Products
If you receive a defective product, contact us immediately. We'll send a replacement at no cost or issue a full refund - your choice.